Connecting a data source is the first step. Verifying that it’s properly connected and working ensures your dashboards reflect accurate, up-to-date data.
What “Connected Correctly” Means.
An integration is working as expected when:
The connection status is Active / Connected.
Relevant dashboards start showing data.
Metrics continue updating as new activity occurs.
No authorization or permission warnings appear.
Step-by-Step Checks.
1. Confirm Integration Status
Go to Settings → Data Sources and verify the integration shows as Connected.
If you see a warning or reauthorization message, data may not sync.
2. Verify Data Appears in Dashboards.
Stripe / PayPal: Check Revenue Analytics dashboards (revenue, subscriptions, MRR).
Marketing platforms: Check Marketing Attribution dashboards (spend, clicks, campaigns).
Seeing initial values (even small ones) is a good sign.
3. Look for Ongoing Updates.
After the initial sync:
Metrics should update when new activity happens.
Recent dates should populate normally.
Long flat lines can indicate a connection issue.
4. Cross-Check With the Source Platform.
Compare high-level numbers (recent transactions, subscriptions, or spend).
Exact matches aren’t always expected, but values should be directionally consistent.
Common Signs of an Issue.
Dashboards remain empty after sufficient time.
Metrics stop updating entirely.
Authorization or permission errors appear.
Important Notes.
Initial sync may take time, especially for large accounts.
GrowthOptix operates in read-only mode and never modifies source data.
Need Help?
If you’re unsure whether an integration is working correctly, contact us via the in-app chat, and we’ll help verify it.