At GrowthOptix, providing fast, helpful, and human support is core to our mission. Whether you're trying to understand our products: Smart Revenue Analytics or Marketing Attribution, troubleshoot a technical issue, or make a product suggestion, we're here to help.
How to Contact GrowthOptix Support
You can reach our team through two channels:
In-App Chat Support: Open your GrowthOptix dashboard and click the purple chat icon in the bottom-right corner. This is ideal for quick technical questions or live assistance.
Email Support: Send a message to [email protected]. Use this method for detailed requests, bug reports, or if you’re attaching screenshots or documents.
Support Response Time
We typically respond within a few minutes during business hours. During high-volume periods, replies may take up to 1 hour, but all support requests are answered as quickly as possible.
Business Hours
Our customer support team operates during the following hours:
Monday to Friday.
9:00 AM – 5:00 PM UTC.
You can still send messages outside of these hours. We will respond as soon as we’re back online.
How to Submit a Feature Request
If you have an idea that would improve GrowthOptix, we want to hear it.
Please send your request via email:
Subject Line: Feature Request
Include: A short description of your idea and why it would be valuable to your business
Our product team reviews all feature requests weekly. While we can't guarantee all ideas will be implemented, we carefully prioritize based on user feedback and platform roadmap alignment.
Billing & Account Support
Need to change your payment method, download invoices, or review your billing history?
These actions can be done from your Billing Settings directly in the GrowthOptix dashboard. If you run into an issue, reach out to us at [email protected] for guidance.
Common Troubleshooting Steps Before Contacting Support
Before submitting a ticket, try these quick fixes:
Refresh the dashboard.
Clear your browser cache.
Open the app in an incognito window.
Switch browsers if you use extensions or blockers.
These steps solve the majority of temporary loading or display issues. If the problem persists, please contact us with screenshots and a description of the issue.
Self-Service Resources
The GrowthOptix Help Center contains articles covering:
How to connect PayPal.
How to connect Stripe.
Understanding metrics like MRR, Churn Rate, and Net Revenue.
Dashboard walkthroughs.
This is your go-to place for tutorials, guides, and in-depth documentation.
How to Schedule a demo or onboarding session.
Need a walkthrough? Book a 1-on-1 session with a GrowthOptix product specialist. We’ll help you:
Set up dashboards.
Connect Stripe & PayPal.
Understand your key metrics.
Tailor reports for your business model.
Urgent Issues and Escalation Procedure
If you are experiencing a critical problem, such as dashboard failure, blocked access, or significant data loss, follow this escalation process:
Email [email protected]
Use the subject line: URGENT – Escalation Required
Include the following:
Company name.
Description of the issue.
Screenshots or screen recordings (if available).
Escalated tickets are reviewed immediately by our senior support or technical leads.
We’re Here to Help
Whether you're onboarding a new team member, launching your first forecast, or investigating churn trends, support is just a message away. Our team is built to help businesses like yours grow faster with data clarity.
If you have questions, suggestions, or need assistance, don’t hesitate to reach out via the in-app chat or email [email protected]. We're always listening!